Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. All original packaging must also be returned.

To complete your return, we require a receipt or proof of purchase or order number. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 30 days after delivery

If you wish to return an item, please email us with your order number and reason for wanting to return the item as soon as possible. You'll need to complete a Returns Form to include with your item when it is posted. 

Refunds

Please note a restocking fee of 15% of item price applies to all returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note we cannot refund any shipping fees. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thelightinglounge.com.au.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thelightinglounge.com.au

Shipping
To return your product, you should first email us to confirm the address to ship your product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Customers must ensure that the product(s) are adequately packaged in the original boxes and packaging to avoid damage during a return delivery. All costs regarding a return delivery are at the customer’s expense.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return items are required to be shipped back to us via tracked delivery, and we recommend you purchase insurance. We don’t guarantee that we will receive your returned item.

 

The Lighting Lounge Australia reserves the right to change the returns policy at any time.