Orders and Shipping

Order Confirmation:
As soon as you place your order, you’ll receive an order confirmation e-mail from us. This is just an email to let you know your order has gone through and we’ve pre-authorised your credit card for the purchase.  
 
As soon as we receive your order we’ll set the wheels in motion to get your items to you as soon as possible. We’ll make sure your items are still in stock and available to be sent out to you within 5 business days. If, for any reason, your items are unavailable we’ll get in touch with you as soon as possible. 
 
Order Shipment:
If your order is in stock and the charges have been processed to you, your order will be shipped (dispatched) within five business days from the date of your order. Most orders will be dispatched within two business days. We always aim for as soon as humanly possible!
 
Once your new items are on their way to you we’ll send you an update to let you know. Whenever possible, we’ll send you tracking information and an estimated time of delivery.
 
If you don’t receive information about your delivery after a week of ordering, pop us an email with your order number.
 
Please note that shipping times can vary between products and shipping location. Estimated Arrival on product pages are estimates only as this estimate cannot factor in shipping location.  Please allow up to 15 business days to receive your order. Typically, most of our orders are received within 3-7 business days from your order. If you'd like more information about delivery to your address, please get in touch. We'll always keep you updated on your order, but feel free to contact us at any time if you'd like more information.  
 
Delivery of Goods:
Typically, deliveries need your signature, so please make sure you’re there for your delivery. If the delivery can not be made due to no one being available to sign for the delivery, re-delivery fees may apply. If you've selected "Standard Shipping - Authority To Leave" your items will be left in a safe place without a signature. Please note, this is done so at your own risk, once the items are delivered they are deemed as your responsibility. If you have any specific instructions on where to leave your items please add this to Order Notes box in your Shopping Cart, or simply email us once you've placed your order. 
 
Damages:
Please take the time inspect the packaging of your item(s) when they arrive, and if you do notice any damage please make note of it when signing for delivery. Please take photos if possible. 
 
In the unfortunate event that there are damages, please let us know immediately! Take some photos and send them over to us and we endeavour to send out replacement parts as soon as possible.